Q: I can't add anything to my cart (or sign in), am I doing something wrong?

A: No, it is your browser settings. If you are using Internet Explorer, click on the tools tab on the IE tool bar. Click on Internet options, and then on the Privacy tab. There you will need to move the slider bar down from "Medium" to "Accept all Cookies". Then hit apply. That should fix it.

Store Locations

Q: How do i know what size the frames are.

A: The frames are numbered by size.

500s and H5s are small 7x7 frames with 4x4 openings.

600s and H6s are 9x9 scalloped frames with 5x5 openings.

700s, 800s, and H7s are medium 8x10 frames with 4x6 openings.

100s,200s,300s,H1s, H2s and H3s are large 11x11 frames with 4x6 openings.

400s and H4s are large 11x11 frames with offset 5x7 openings.

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Is my payment secure?

A: Yes. All transactions are supported by Secure Socket Layer (SSL) encryption, also known as secure order protection, secure certificate or digital certificate. Developed by Netscape, SSL is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of credit card data and consumer information.

Q: Do I have to use my credit card to order online.

A: No, we have several payment option.

PayPal - Use your PayPal account.

Pre-approved Net 30 customers can use "Purchase Order". Click here for Net 30 Credit Application.

COD - Up to $10.00 will be added to your order.

Card on file - Use the Dept Order payment option. We must have a card on file before we get started on your order.

Check - Prepay with a check.

Q: Is it better to order online?

A: Yes, for several reasons-

Easy point-and-click ordering.

Fastest turnaround. Most orders are shipped in less than a week.

24 hour shopping.

Most accurate, you don't need to know item numbers and you don't have to describe the frame.

You get to choose your payment option.

Larger selection.

Online item discounts. (Discounts are only available when ordering online)

Shipping discounts.

Instant order confirmation. (You don't have to wonder if your order was received)

Need to add something? Submit a new order and the orders will be combined if the order has not shipped.

Receive an email when the order is shipped.

Check your order history and status online.

Q: Can you personalize frames?

A: Yes. We have several options for personalizing.

Custom options (in order of price):

Personalize - Change the wording only.

Frame Lab - Choose from several designs and choose your colors and wording.

My heart belongs to - Choose from one of our 5 standard names or personalize it with your own.

Change a frame - Choose from any of our designs and change the wording. (The frame must have

words on it in order to change the words.)

Custom - Can't find anything that suits your needs? Design your own. Designs must be approved.

Q: Can I choose any color for any frame?

A: No, all of the frames are as pictured, except for Frame Lab and Custom frames. The color chart is for reference only.

Q: What are the shipping times?

A: UPS shipping times are shown on the map. (This is the time after the order ships.)


Q: Do you ship outside of the U.S.?
A: The shipping prices are for shipments to the 48 contiguous states only. Any shipments outside the U.S. must be preauthorized.


Q: Can I apply for net 30?
A: Yes, click on the link below.

Credit application.

Q: Can I make a payment online?

A:Yes, click on the button below to make a payment. Just enter your total on the left and click update, then click on "Don't have a PayPal account?"

Store Name or Invoice Number

 Individual Jewel Pictures

Click Here